Updates and Announcements

Technical issue with online application system between 24 – 29 October 2025

October 30th, 2025|

Technical issue with online application system between 24 – 29 October 2025 We are aware of a technical issue with the online application system during the period 24 to 29 of October that affected a small number of customers who were unable to submit their online application after completing payment . All affected customers will receive [...]

First time Registration Appointments and Immigration Permission Renewals – Important Notice

October 14th, 2025|

First Registration Appointments The Registration Office is currently experiencing an exceptionally high demand for first time registration appointments, and we are aware that availability is severely limited. Immigration Service Delivery (ISD) apologises for any inconvenience or stress this may cause. Please continue to visit the dedicated appointment booking system in order to secure an appointment. New [...]

Customer Service Portal – Login Issues

October 13th, 2025|

We are aware of difficulties that are affecting some customers when attempting to login to the Customer Service Portal. We are currently investigating an issue in relation to the multi-factor authentication that is affecting some customers and would like to apologise for any inconvenience caused. For affected customers, you should continue to attempt to access the [...]

ISD urges customers intending to travel over the coming Christmas holiday period, whose current Irish residence permission will expire, to submit a renewal application

October 7th, 2025|

The Immigration Services Registration Office at Burgh Quay Dublin is currently experiencing a very large volume of applications for a renewal of registration permission with a current processing time to renew an IRP card of 3-4 weeks, this period is likely to increase. Following the completion of the renewal of Registration it may take a further [...]

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