Got a query?

The most efficient way to contact us about open applications is through our dedicated ISD Customer Service Portal.

You will firstly need to create an account on the Portal and, once you have done this, you can submit any questions you may have about your application.

The Portal also allows you to make Registration appointments, request changes to your personal details and check the progress of any applications you have with us.

For information on eligibility for schemes, please refer to the individual scheme-based pages on this website.

Enquiries related to International Protection

Immigration Service Delivery cannot answer queries relating to International Protection. These queries should be sent to the relevant contact below.

If you have any queries relating to International Protection, please refer to the International Protection Office’s Contact Us page.

Other Enquiry Types

If you wish to make a Freedom of Information request, you may do so by emailing [email protected] or by sending postal correspondence to the following address –

Freedom of Information Unit

Department of Justice, Home Affairs and Migration

51 St. Stephen’s Green

Dublin 2, D02 HK52

Ireland

If you wish to make a Subject Access Request in order to access your personal data held by ISD, you can do so by emailing [email protected] or by sending postal correspondence to the following address –

Data Protection Support and Compliance Office

Department of Justice, Home Affairs and Migration

51 St. Stephen’s Green

Dublin 2, D02 HK52

Ireland

If you are a journalist or a representative of a media organisation and you wish to submit a press query relating to ISD, you can do so by emailing [email protected].

If you would like to contact the Department of Justice, Home Affairs and Migration, please consult the Department’s Contact Us page.

Any queries relating to accessibility can be sent to the Department of Justice, Home Affairs and Migration Access Officer by emailing [email protected]

Alternative ways to contact us

You can contact us in writing however, due to service demands, response times will be slower and we are unable to issue acknowledgement of letters or documents received.

In very exceptional circumstances, we will accept postal queries.

However, it should be noted that postal queries will have longer response times than online queries and that we will not issue acknowledgements for documents or letters sent to us by post. This includes additional documents and queries about the progress of applications.

All post we receive will be added to your file and considered when we assess your application. If you are sending original documents or require confirmation of delivery, you should use registered post. You can then use the tracking number to confirm delivery. We will not send a separate acknowledgement for registered post.

Postal queries can be sent to the address most relevant to your query. The appropriate addresses are listed below.

Registration

Burgh Quay Registration Office
Immigration Service Delivery
Department of Justice, Home Affairs and Migration
13-14 Burgh Quay
Dublin 2, D02 XK70
Ireland

Citizenship

Citizenship Division
Immigration Service Delivery
Department of Justice, Home Affairs and Migration
Rosanna Road
Tipperary Town, E34 N566
Ireland

EU Treaty Rights

Join Family
Immigration Service Delivery
Department of Justice, Home Affairs and Migration
13-14 Burgh Quay
Dublin 2, D02 XK70
Ireland

Visa Division

Visa Division
Immigration Service Delivery
6-7 Hanover Street
Dublin 2, D02 W320
Ireland

Study permissions

Student Permission Section
Unit C – Domestic Residence and Permissions Division
Immigration Service Delivery
Department of Justice, Home Affairs and Migration
13-14 Burgh Quay
Dublin 2, DO2 XK70
Ireland

Join Family applications

Join Family
Department of Justice, Home Affairs and Migration
13-14 Burgh Quay
Dublin 2, DO2 XK70
Ireland