In This Section
Attending/Contacting the Burgh Quay Registration Office
Please see our guide to Submitting Registration or Renewal Queries.
All registration queries should be submitted through the dedicated Customer Service Portal.
From there you can;
- Raise queries with our customer service team,
- Book and amend registration appointments,
- Check the status of your applications.
In-person appointments can be booked to attend the Burgh Quay Registration Office if you are over 16 years of age and you wish to;
- Register your permission for the first time to remain in Ireland for more than 90 days
- Renew your permission if it is over six months expired (all other renewals of registration and stamp changes are completed online only).
There may be other reasons that individuals may be provided with an appointment to attend, but these will be directed by a Registration Officer via the Customer Service Portal or in response to an online application.
If you are experiencing any technical issues with registering on the Customer Service Portal to book an appointment, please contact [email protected] who will be able to investigate the issue.
No. To be admitted to the Burgh Quay Registration Office you must hold a confirmed valid registration appointment in your own name.
If you do not have an appointment or have not been specifically directed by a Registration Office via the Customer Service Portal to attend the Burgh Quay Registration Office, you will not be admitted.
No, staff at the Burgh Quay office do not have access to information for any non-registration related immigration matters and are not in a position to answer questions regarding any other immigration matters.
The Burgh Quay Registration Office operates on an appointment only basis.
If you do not have an appointment or have not been specifically directed by a Registration Officer via the Customer Service Portal to attend the Burgh Quay Registration Office, you will not be admitted.
All general queries should be submitted though the dedicated Customer Service Portal where your query will be routed directly to the correct area that will be able to respond to your query.
Burgh Quay Registration Office, located in Dublin City Centre is the nationwide Registration Office for Ireland where all first time registration appointments are held.
The office is located at 13/14 Burgh Quay, Dublin 2, D02 XK70. It is situated in close proximity to a wide range of public transport services, including bus, train and tram.
All renewals of registration and stamp changes are now completed online (unless directed otherwise by a Registration Officer or if your permission is over six months expired). Please click here for full information on how to apply to renew/change your registration online.
Booking a First Time Registration Appointment
Yes. If you are from a country outside the European Union, UK or Switzerland, and come to Ireland to work, study, live or join family for more than 90 days, you must register with Immigration Service Delivery. More information on how to register can be found here.
As soon as you arrive in Ireland, you should create an account on the Customer Service Portal and book an appointment.
No, when you first arrive in Ireland and are permitted to enter, your passport will be endorsed with a landing stamp. The landing stamp will instruct that you register with Immigration Service Delivery within 90 days. Appointments should only be booked after you receive an instruction to register, on arrival in the State.
When you first arrive in Ireland and are permitted to enter, your passport will be endorsed with a landing stamp. The landing stamp will instruct that you register with Immigration Service Delivery within 90 days.
To make sure you don’t miss the deadline, it’s important to book your registration appointment as soon as possible after you arrive. As soon as you arrive in Ireland, you should create an account on the Customer Service Portal and book an appointment.
Please be aware that given the current high demand, appointment slots do fill up quickly. When possible, additional appointments are released. You can amend the date of your appointment to any other available date at any time via the reschedule option.
Note: If you are from a visa-required nation, if you leave the state prior to your registration appointment, you will not be able to re-enter the state without a new entry visa.
A full guide on how to book an appointment through the Customer Service Portal can be found here.
If you are experiencing any technical issues with registering on the Customer Service Portal, please contact [email protected] who will be able to investigate the issue.
A full guide on how to book an appointment through the Customer Service Portal can be found here.
If you are experiencing any technical issues with registering on the Customer Service Portal to book an appointment, please contact [email protected] who will be able to investigate the issue.
Please be aware that given the current high demand, appointment slots do fill up quickly. When possible, additional appointments are released. You can amend the date of your appointment to any other available date at any time via the reschedule option.
Note: If you are from a visa-required nation, if you leave the state prior to your registration appointment, you will not be able to re-enter the state without a new entry visa.
If an appointment is not available within 90 days of your arrival, please do not worry. Once you have successfully booked an appointment within the 90 days of arrival, this will be sufficient to remain in the state until the date of your appointment. You should however book your appointment as soon as you arrive in the State.
A family appointment allows more than one person register at the same appointment slot. Eligible family members under family reunification can be booked as part of a family group by the sponsor as a family appointment.
Please ensure that only book for the number of additional people who need to be registered (rather than the amount of people in your family unit).
It’s important to book your registration appointment as soon as possible after you arrive. As soon as you arrive in Ireland, you should create an account on the Customer Service Portal and book an appointment.
Appointment slots are released on a rolling 90 day basis. Please be aware that given the current high demand, appointment slots do fill up quickly. When possible, additional appointments are released. You can amend the date of your appointment to any other available date at any time via the reschedule option.
If an appointment is not available within 90 days of your arrival, please do not worry. Once you have successfully booked an appointment within the 90 days of arrival, this will be sufficient to remain in the state until the date of your appointment. You should however book your appointment as soon as you arrive in the State.
Note: If you are a visa-required national and you leave the state prior to your registration appointment, you will not be able to re-enter the state without a new entry visa.
No, valid appointments can only be booked through the ISD Customer Service Portal. Appointments cannot be booked through any third parties.
Any third party operator offering an appointment booking service for a fee is not operating on behalf of the Immigration Service and does not have an appointment to offer you (or any direct access to the Immigration Service appointments booking system).
Note: Please be aware of any fraudulent scams attempting to sell false expedited registration appointment slots in exchange for money. These are illegitimate scams; there are no costs involved in booking an appointment to register.
Attending a First Time Registration Appointment
Your documents will be reviewed your photograph and fingerprints taken. Your passport will be stamped with the permission to reside granted. You may be required to pay the registration fee of €300 to register your immigration permission. The visit should take no longer than 60 minutes. More information can be found here.
A full list of required documents depending on the type of permission being registered can be found here.
For certain immigration permissions you will require valid private medical insurance with your application. When you apply you will need to provide proof of holding the appropriate medical insurance.
A full list of required documents depending on the type of permission being registered can be found here.
A non-national found to have submitted fraudulent documents will have their registration refused and details will be provided to An Garda Síochána (Irish police).
If it is determined that the non-national does not currently hold a valid permission to be in the State, details will also be provided to the Repatriation Division of Immigration Service Delivery.
A proposal to deport under section 3 of the Immigration Act 1999 (or other applicable legislation) may subsequently issue. This may result in a Deportation Order or another applicable Removal Order being made against you.
Yes, in order for your registration to be successfully completed, you must have obtained a landing stamp upon entry to the state to verify your date of entry.
If you are visa required, you must have the corresponding entry visa to the permission you wish to register.
For both visa and non-visa required nationals, you must have the corresponding landing stamp to the permission you wish to register.
Yes, a landing stamp will be required. Please see more information here.
The standard registration fee is €300. Please see here for more information.
Yes, a physical debit or credit card is required to pay the registration fee in our office. Contactless payments methods are not available.
No, your permission is not linked to the expiration date on your passport.
However, when you receive any renewed passports, you are legally required to provide ISD with these updated details. If you have a question about a balance of permission or you want to update your details, please log onto the Customer Service Portal and submit a query.
You should apply to register for the first time as soon as you reach 16 years of age.
If you do not have this, you will have to submit an application to apply for this prior to registering on this basis.
No. Minor children are not registered if they are under 16 years of age and will not have to register until they reach 16 years of age.
There may be some exceptions to this if a minor is specifically granted permission to register under EU Treaty Rights.
When to Renew Your Registration (IRP Card)
No, reminders are not sent. The stamp holder must be aware of their renewal/expiry dates and apply to renew their permission prior of expiry.
You can apply to renew from 12 weeks prior to expiry of your current IRP.
Please see here for directions on how to renew your temporary protection permission.
Frequently asked questions for Beneficiaries of Temporary Protection can be found here.
For queries relating to Ukraine Support please contact [email protected].
No. You should always apply to renew before your expiry date.
You can apply to renew from 12 weeks prior to your IRP expiry date, provided all documents are in order. Any applications submitted earlier than 12 weeks prior to expiry will be refused.
Note: Stamp 2 applicants (students) must wait until their course starts to apply.
No, when your IRP is expired for six months or longer, your renewal application will be treated as a First Time Registration and you will be required to book an in-person appointment to re-register.
Any such applications submitted without a valid in-date employment permit will be refused.
No, once you attend the Citizenship ceremony and take the Declaration of Fidelity to the Irish nation you are an Irish citizen. Irish citizens to not need to register or renew an immigration permission.
If there are any delays in receiving a Naturalisation Certificate, please contact the Citizenship team via the Customer Service Portal to notify them and request an update.
The majority of permissions can be renewed online providing all documentation to support the change has been provided on your online application, e.g. a permission letter/exam results etc.
You can seek a change of stamp category online in some cases (e.g. applying for Stamp 1G Graduate Scheme following completion of a Stamp 2 degree course), once you provide all of the necessary supporting documentation.
A full list of required documents depending on the type of permission being registered can be found here.
No, you must be present in Ireland in order to renew your permission online.
When submitting your online application you will be required to declare that you are applying from Ireland.
If you are deemed to have submitted false or misleading information, your registration will be refused and a deportation order may issue.
Submitting Online Renewal Applications
All renewals of registration and stamp changes are completed online only (unless directed otherwise by a Registration Officer or if expired for over six months and are required to re-register).
Please click here for full information on how to apply to renew/change your registration.
No, all renewals of registration and stamp changes are completed online only (unless directed otherwise by a Registration Officer or if your IRP is expired for over six months and you have to re-register).
Please click here for full information on how to apply to renew/change your registration
A full list of required documents depending on the type of permission being registered can be found here.
For certain immigration permissions you will require valid private medical insurance with your application. When you apply you will need to provide proof of holding the appropriate medical insurance.
A full list of required documents depending on the type of permission being registered can be found here.
To add additional requested information, please log into the renewals portal, go to the “My Forms” section, find the form in the “Additional Information Required” tab and open it.
You will find the requirements in the “Further information Required” box. Follow the instructions to upload the required documents and click submit. There is no fee for updating your application.
Please note that there is a limit of 14 days to submit any additional documentation requested in order to complete your application. There is no further cost involved with submitting further information. If you fail to respond, your application will be closed and you will have to re-apply.
You can submit additional documents or provide any updates to your online renewal application (OREG) by logging in to the Customer Service Portal and submitting a query.
A non-national found to have submitted fraudulent documents will have their registration refused and details will be provided to An Garda Síochána (Irish police).
If it is determined that the non-national does not currently hold a valid permission to be in the State, details will also be provided to the Repatriation Division of Immigration Service Delivery.
A proposal to deport under section 3 of the Immigration Act 1999 (or other applicable legislation) may subsequently issue. This may result in a Deportation Order or another applicable Removal Order being made against you.
However, if you have applied for a new passport, please upload correspondence (e.g. a confirmation email acknowledging receipt of your passport application) from your embassy to support this and you will be able to renew online. You will likely be granted limited-length permission and the balance can be granted once your new passport arrives.
How do I arrange to have my new passport details updated and the remainder of my permission granted?
How do I arrange to have my new passport details updated and the remainder of my permission granted? Please contact the dedicated team via Customer Service Portal to update your recent application. From there you can make a request to have your new passport details updated and also the remainder of your permission added.
A new IRP card will then be issued with the corrected duration.
The standard registration fee is €300. Please see here for more information.
If you are required to pay the fee, you will be prompted to pay by credit/debit card during submission of your online application.
Common reasons for no payment option being presented during applying include;
- The incorrect date-of-birth being entered
- The incorrect permission type being selected
If you are required to pay a fee, but no fee has been paid, your application will be refused due to non-payment.
If you have not been prompted to pay the fee when submitting your online application when you believe you should have, please contact the dedicated team via Customer Service Portal where this can be investigated and corrected.
After First-Registration and Renewal
Yes, there are conditions attached to all residence permissions. If you are in breach of these conditions your residence permission may be revoked.
A proposal to deport under section 3 of the Immigration Act 1999 (or other applicable legislation) may subsequently issue. This may result in a Deportation Order or another applicable Removal Order being made against you.
If you believe your passport has been stamped incorrectly at your appointment, please submit a query on the Customer Service Portal where it will be investigated.
If applicable, you will be given an in-person appointment to rectify any error.
Possession of a valid IRP card supersedes any requirement for a passport stamp.
Please be aware that it can take up to 15 business days following processing/approval for an IRP card to be delivered to your home address.
Where an IRP card has not been delivered after 15 business days of being successfully processed, please submit a query on the Customer Service Portal where the reasons behind this will be investigated. If applicable, a replacement IRP card will be re-issued to your home address.
Note: Recent proof of current address may be required, e.g. utility bill or tenancy agreement dated in the last 3 months.
Please submit a query on the Customer Service Portal outlining full details of the error present.
If applicable, the error will be corrected and a replacement IRP card will be re-issued to your home address.
Possession of your valid IRP card supersedes any requirement for any passport stamps.
If you are a non-visa required national, you can travel and present to the border to request entry without a valid IRP card.
However, if you are a visa required national you will need to contact the team via the Customer Service Portal explaining your circumstances and your urgent need to travel. You should submit proof of travel, for example your flight booking and the reason of the emergency.
All such requests are considered on a case by case basis.
Yes. Please see our Notice to employers regarding employees awaiting renewal of their IRP Card which contains information regarding eligibility to work while awaiting renewal of your IRP.
Yes, you can view the submission date of applications currently being processed, which is regularly updated.
In the interest of fairness to all applicants, applications are processed in order of the date submitted.
Please contact the dedicated team via Customer Service Portal. From there you can request a refund if applicable. Please see our guide to Submitting Registration or Renewal Queries.
Irish Residence Permit (IRP) Cards
An Irish Residence Permit (IRP card) is a small wallet-sized card that shows you are legally in the State through the type of immigration permission you have, represented by a stamp number. Each stamp shows what you can do while you are here, for instance study, work or invest in a business.
- An in-date IRP card allows the holder to travel freely from and return to the state.
- An IRP card is not an identity card but it’s an important document that proves you are legally in Ireland.
- The IRP does not give you any new rights or entitlements.
An IRP card contains the following:
- Your name, signature, photograph, date of birth and registration number,
- A brief description of your immigration permission, including your permission stamp number,
- A microchip with a copy of your photo, fingerprints and personal details.
You should always carry your IRP card with you and show it to the authorities if asked.
Note: An IRP does not allow you to travel to or live freely in other EU countries. All existing international travel and immigration rules still apply. It is your responsibility to check what you need to enter other countries before you travel.
If your IRP card has been lost or stolen, you must report it to An Garda Siochána (Irish police) as soon as possible. They will record details of the loss/theft and will provide you with a Garda PULSE reference number (Please check www.garda.ie to find your local station).
Following this, please submit a query on the Customer Service Portal to report your lost/stolen card to ISD along with this Garda PULSE number. If applicable, a replacement IRP card will be re-issued to your home address.
Note: Recent proof of current address may be required, e.g. utility bill or tenancy agreement dated in the last 3 months.
An IRP card cannot be re-issued to a person who is currently outside the State. You may wish to contact us for a replacement card after you have returned to Ireland.
If you are from a visa required nation, you will need to contact the closest Irish consulate/embassy to your current location to apply for an entry visa to return to Ireland.
Please click here for full information on the conditions associated with all immigration stamp types.
All existing international travel and immigration rules still apply.
It is your responsibility to check what you need to enter other countries before you travel.
Changes of Information/Circumstances
Please contact us via the Customer Service Portal to inform us of this change. Please note that proof of your new address will be required, e.g. utility bill or tenancy agreement dated in the last 3 months.
It is a legal requirement under section 9 of the Immigration Act 2004 to make us aware of any residential address changes while you hold an IRP card.
All relevant information on changing your immigration permission can be found here.
Please contact us via the Customer Service Portal to inform us of this change and your record will be updated accordingly.
Between holidays, personal and work related travel, absence from the state should not exceed 90 days in a rolling year.
In addition, you cannot hold a residence permit for more than one EU country at a time.
The student pathway policy states that graduating students must apply within six months of being notified by the relevant awarding body or institution that they have achieved the award for which they had enrolled as a student.
Eligible students will be granted a Stamp 1G. Graduating students do not qualify for a Stamp 1G permission until the provider has issued final results and the student can evidence that they have achieved the award for which they had enrolled as a student.
Provisional results will not suffice.
Travel and Re-Entry Visas
No. Postal applications for re-entry visas are not accepted.
Unless you are specifically directed to do so by a Registration Officer, you should never send your passport by post to the Registration Office.
Instead, in order to obtain a re-entry visa, please log-in to the Customer Service Portal and submit a request to obtain a Re-Entry Visa in-person appointment. This request should be submitted as early as possible before your planned travel to enable your return to Ireland.
If you are currently in-permission, but are not currently in possession of your valid, in-date IRP card and have travel plans, please log-in to the Customer Service Portal and submit a request to obtain an emergency Re-Entry Visa as early as possible before your planned travel to enable your return to Ireland.
If applicable, you will then be provided with an in-person appointment to attend Burgh Quay Registration Office to obtain a re-entry visa in your passport prior to your travel.
Re-entry visa applications cannot be submitted though any other method (e.g. by post or without an appointment).
Please log-in to the Customer Service Portal and submit a request to obtain a Stamp 6 Re-Entry Visa as early as possible before your planned travel to enable your return to Ireland.
If applicable, you will then be provided with an in-person appointment to attend Burgh Quay Registration Office to obtain a re-entry visa in your passport prior to your travel.
Re-entry visa applications cannot be submitted though any other method (e.g. by post or without an appointment).
Please be aware of the current suspension of re-entry visas for under 16s.
Applicants who have written to us concerning their travel plans are always advised to check with their Airline provider prior to booking or making travel plans to ensure that they are willing to accept children without re-entry visas on board their aircraft.
Despite the suspension of a requirement for re-entry visas, in certain urgent, emergency, or extenuating circumstances the provision of a re-entry visa can be considered. To enquire about this, please log into the Customer Service Portal and submit a request to obtain a Re-Entry Visa for a minor under 16 years of age.
Please contact us via the Customer Service Portal to apply for a School Pupil Visa Waiver.
Further information on School Pupil Visa Waivers and if they are required can be found here.