ISD are currently receiving a high number of applications and postal items. To help us make decisions as quickly as possible, we are focusing on processing cases for decision and streamlining some of our background processes.
From now on, as part of this adjustment, we will not issue acknowledgements for documents or letters sent to us by post. This includes additional documents and queries about the progress of your application.
All post we receive will be added to your file and considered when we assess your application, however, we will not issue an acknowledgement of receipt.
If you need to confirm that your documents have reached us, or if you are sending original documents, please use registered post. You can then use the tracking number to confirm delivery. We will not send a separate acknowledgement for registered post.
Where possible, we strongly recommend that you send copies of documents through our Customer Service Portal.
To help us process your application as quickly as possible, please:
- Send all required documents with your application at the start
- Provide any additional information we request as soon as possible through the Customer Service Portal
- Use your registered post tracking number to confirm delivery of any documents sent by post
- Use the Customer Service Portal for queries where possible
If you require an update on your application, you can log in to our dedicated Customer Service Portal.