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The Border Management Unit is committed to the delivery of a quality service to all our customers equally.

The Unit aims to ensure consistency, fairness and transparency in its response to customer service feedback and will facilitate improvements in the provision of service where this is deemed to be necessary.

An effective, solution focused, customer feedback procedure enhances both service delivery and public confidence in our work.

This BMU Customer Service Feedback policy below outlines the procedures of the Border Management Unit in addressing customer service issues.

BMU Customer Service Feedback Policy